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Delete your data

Leaving should be as easy as joining. One email removes your account and everything we hold about your family, no forms, no phone calls, no guilt trips.

How it works

  1. Email us

    Send a deletion request from the email address on your account. The link below pre-fills the subject line, you don't need to write anything formal, or give a reason.

  2. We confirm it's you

    We reply to confirm the request came from your account's address. That's the whole identity check, no ID uploads, no phone calls.

  3. We delete, then confirm

    Your account, your children's profiles, chats, reports, progress and usage analytics are deleted. We confirm by email when it's done, within one calendar month, usually much faster.

Start a deletion request

What gets deleted

Everything tied to your account: your sign-in identity, each child's profile, all chats and messages, generated reports and PDFs, programme progress, and your usage analytics. You don't need to ask for any of it separately, a deletion request covers the lot.

You can also ask for something smaller, removing a single child's profile, or a specific conversation, without closing your account. Just say what you want gone.

The honest small print

  • Deletion is permanent. We can't restore a deleted account, so we'll always confirm before acting.
  • Backups cycle out on a schedule, so deleted data can persist in encrypted backups for a short period before it's gone everywhere.
  • If we ever have a legal obligation to keep a specific record (for example, a safeguarding referral), we'll keep only that record, and tell you so in our reply.
  • In-app one-tap deletion is on our roadmap; until it ships, email is the flow, and it reaches a person directly.

Questions before you decide? Email ayse@getassembly.co.uk , asking about deletion won't trigger anything.